Privacy policy and Cancellation policy

PRIVACY POLICY & CANCELLATION POLICY

Your privacy is important to us. Maintaining your trust and confidence is one of our highest priorities. We ensure secure transactions and strive to take reasonable care in the protection of information we receive during the course of us rendering services.

As used in this Privacy Policy, terms such as “we” or “our” or “us” or “Company” refer to GlobaleCare unite of Intercontinental eHealthcare and Exims Pvt Ltd ,India (ICEHE)

The purpose of this Privacy Policy (“Privacy Policy” / “Policy”), as amended from time to time, is to give you an understanding on how we intend to collect, store, transfer, disclose, process and use the information you provide to us through our website or mobile application (collectively known as “Platform”).

This Privacy Policy may be subject to further changes including as may be warranted by change in law. Upon updating the Policy, we may revise the “Updated” date at the bottom of this Policy. We therefore request you to go through our Privacy Policy frequently to be updated with changes incorporated from time to time. Your continued engagement with us will imply your acceptance of such updates to this Policy.

If you do not agree to the terms of this Privacy Policy, please do not (i) access or use our Platform, (ii) avail of services from us, and do not disclose your information to us.

By providing us your and/or your family members and/or your dependents information, you hereby (i) consent to the collection, storage, disclosure, processing and transfer of such information for the purposes as disclosed in this Policy and (ii) represent that you have taken the necessary consents from such persons to provide us with such information. You are providing the information out of your free will. You have the option not to provide the data or Personal Information / Sensitive Personal Data or Information (as defined below) sought to be collected if you do not agree with this Policy.

1. Applicability

The terms of this Privacy Policy are applicable to all individuals and entities that visit, access and / or avail of our services via the Platform from whom we collect information, healthcare providers, Individuals, corporate clients and employees of corporate clients.

2. Collection of Information and Usage

We may collect certain Personal Information including Sensitive Personal Data or Information (as defined below) from you and/or your family members and/or your dependents while using our Platform or directly from the concerned employer, if applicable.

Personal Information means any information that relates to or identifies you and/or your family members and/or your dependents and may include name, identity card number, Indos, CDC, Passport, date of birth, employee code, email address, residential address, mobile number, alternate telephone number, Designation etc.

Further, you would be required to give us certain Sensitive Personal Data or Information about you and/or your family members and/or your dependents. Sensitive Personal Data or Information shall mean such Personal Information which consists of information relating to

Physical, Physiological and mental health condition;
Medical records and history; and
Any detail relating to the above

3. Sensitive Personal Data or Information

We inform you that our Platform may collect certain Personal Information and/or Sensitive Personal Data or Information about you and/or your family members and/or your dependents such as medical and health records including but not limited to your prescription, test reports, past medical history, etc.

We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to you and/or your family members and/or your dependents and assure you that it will be used only for providing required healthcare services as mutually agreed to be rendered by us, and as stated under this Policy.

While using our Platform and for availing of any of our services, you would be required to give us your and/or your family members and/or your dependents Personal Information and/or Sensitive Personal Data or Information. This could be done post login on our Platform using the credentials given by us, which will be shared with you by email, which is unique to you and you will be required to change the password at the time of first login.

When you visit our Platform, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city or area you are located within for helping you in selection of right provider for the services you wish to avail. While using our Platform, you may also be required to give us access to few files available on your device. In case you do not want us to use your location for the purposes set forth above, you should turn off the location services. We may use your photo gallery or camera only to facilitate the uploading of documents or files in certain flow but we will not access information without your explicit consent. You have the option not to provide us with consent or to subsequently revoke consent, for our use of your device’s camera / file and folders.

The eSPI Rules 2011 further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

Passwords
financial information such as bank accounts, credit and debit card details or other payment instrument details
physical, physiological, and mental health condition
medical records and history
information received by body corporate under lawful contract or otherwise
visitor details as provided at the time of registration or thereafter; and call data records

4. Purpose for which Personal Information and/or Sensitive Personal Data or Information is collected and processed

We would like to state that we collect Personal Information and/or Sensitive Personal Data or Information that is absolutely necessary and relevant for us to make your experience hassle-free, convenient, smooth and most importantly, safe. This will also help us in providing you with customized services, assist you with all your queries, resolve the issues faced by you, to follow up with you in order to ensure a long, sustained relationship and most importantly to safeguard you from any kind of fraudulent and unlawful usage.

Personal Information and/or Sensitive Personal Data or Information may be collected by us directly from you and/or your family members and/or your dependents for the purpose of providing healthcare services including Health Checkup or OPD services, administration of health screening and wellness benefits.

We collect PSI in the following manner in order to facilitate the services seamlessly through our empaneled service providers. User hereby consent to the collection of such information by “globalecare.”

Receive SMS Permission

This helps “globalecare” to send the User reminders, order status, booking reminders

5. Use of Personal Information

We collect Personal Information for various purposes including but not limited to the following:

To provide effective Services;
To rectify customer support related issues;
To operate and improve the Website or Application;
To Perform Academic/Studies, Audit, Clinical or Other Research and Analysis for our Understanding, Information, Analysis, Services and Technologies in order to Provide all users Improved Quality of Care; and Ensuring that the Content and Advertising Displayed are Customized to your Interests and Preferences;
To contact the customer via phone, SMS, email or third-party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;
To send promotional and marketing emails from “globalehealth” or any of Our channel partners via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;
To advertise products and Services of “globalehealth” and third parties;
To share with Our business partners for provision of specific services You have ordered to enable them to provide effective Services to the Customer;
To administer or otherwise carry out “globalehealth” obligations in relation to any Agreement You have with Us;
To respond to subpoenas, court orders, or legal process, or to establish or exercise “globalehealth” legal rights or defend against legal claims;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of “globalehealth” Terms of Use, breach of “globalehealth” agreement with the User or as otherwise required by law;

6. Cookies

We use data collection methods / mechanisms such as “Cookies” on certain pages of the Platform to help analyse our web page flow and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of “Cookies”.

We also use “Cookies” to allow you to enter your password less frequently during a session. Most “Cookies” are “Session Cookies”, meaning that they are automatically deleted from your hard drive at the end of a session. You are free to decline our “Cookies” if your browser permits you to do so, although we strongly recommend that you allow them to ensure you have access to all of our services.

7. Data Storage

All your Personal Information and/or Sensitive Personal Data or Information or medical records is hosted and/or processed by us at the Company’s data centers located at our office situated at Hyderabad, India or at such location(s) in India as the Company may so desire to store.

Your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information or medical records is retained by us only for the purpose of providing the required services or for historical or statistical or legal purposes and such retention shall be for a period required to fulfill such purposes and / or as required under applicable law.

8. Transfer / Sharing of Information

We respect your privacy and hereby declare that we do not transfer and / or disclose your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information except as under:

To law enforcement agencies in connection with an investigation having the interest of general public at large, after having been approved by the due process of law;
To our associates and affiliates to help detect and prevent fraud, identity theft and other illegal activities, correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
To our full-time employees and associates on a need to know basis for the purpose of enabling the Company to provide the necessary services to you;
With our empaneled healthcare providers on a ‘need to know’ basis for the purpose of enabling the Company to provide the necessary services to you;
We shall also share such information with our associates or affiliates should the Company decide to undergo restructuring in anyway or is acquired by any other entity and ensure that in such an event the other entity continues to follow this policy strictly;
With your employer or its authorized representatives, if applicable, and on receipt of a formal request from your employer and upon receipt of necessary approval(s).

9. Safety Precautions

We have stringent, strong, security measures undertaken to ensure against the loss, misuse or alteration of Personal Information and/or Sensitive Personal Data or Information about you and/or your family members and/or your dependents with us. We shall take all necessary precautions to safeguard your information and protect it from any unauthorized use. We have SSL Certificate issued by trusted certification authority and other safety measures in place to guard your information with us against any theft or unlawful usage or modification thereof. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same. The Information Security Management System of the Company conforms to the ISO 27001:2013 standard.

10. Refund And Cancellation Policy

VALIDITY OF BOOKING:

The Health Test once booked is valid for 30 days from the time and date of invoice generation. The user / Customer can reschedule up to 2 times within 30 days from the date of invoice generation. After 30 days, the Customer shall not be entitled to claim for Services and the company shall have the right to forfeit the fees already paid in such a case.

CANCELLATION AND REFUND:

Cancellation shall be acceptable only if the Customer informs the Company within 24 hours from the time of booking. Cancellation charges might be applicable on the total amount of the invoice. The Customer can contact us through ops@globalecare.com in case of cancellation and refund.

The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode. The refund accruing shall be processed within 14 working days from the date of the cancellation request.

11. GRIEVANCE OFFICER

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about a breach of privacy, you may please contact the following official of the Company:

Name: Test Name

Email ID: test@globalecare.com

Mobile: +91 9123456789

10. Governing rules and law

If you choose to visit our Platform, your visit/use and any dispute over privacy is subject to this Privacy Policy and the Platform’s terms of use. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India.

This Privacy Policy is compliant with the provisions of all applicable Indian laws including but not limited to the Information Technology Act, 2000 and Rules made thereunder including any modifications or amendments made thereto. GlobaleCare may make necessary changes to this Privacy Policy consequent upon any changes or modification in the law. It is hence imperative that you frequently read this Privacy Policy to keep yourself updated of any changes made by us.

Miscellaneous

Indemnity: User agree and undertake to indemnify globalecare in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or otherwise and your use and access of websites, applications and resources of third parties. Globalecare assume no liability for any actions of third parties with regard to your personal information or SPDI which you may have disclosed to such third parties.

Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.